Refund & Returns Policy

Simply, if there is a manufacturer fault, we will pay for any returns and fix the fault at our cost. If for whatever reason we were unable to fix the fault a full refund will be provided. If the fault lies with the customer, for example measuring incorrectly, confirming incorrect details at checkout or upon delivery not liking it, we will always endeavour to find a solution for any issue which may arise.

It is our policy that if any issues arise, we need to be made aware within 14 days of when delivery is received. As this is a custom-made product it is essential that the details provided by the customer are correct at the time of payment.

Our blind motor and controllers come with a five-year guarantee. These really are built to last. If you were to change your mind after payment, as long as the manufacturing process hadn’t commenced, we will again cancel the order and provide a full refund.

Our policy lasts 14 days. If 14 days have gone by since your item was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to their custom nature, once the manufacturing process has commenced we wont be able to cancel the order and offer a refund. 

If there is a manufacture fault with the product we will cover the repair cost. 

If there is no fault, manufacture has commenced, incorrect measurements, not liking choice then the returns will be at the customer's expense.  

Whatever the reason, Easy Lantern Blinds needs to be made aware within 14 days of delivery. 

Please keep the original packaging until the blind has been fitted, if further packaging is required this will be sourced by the customer at their expense

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at .

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Delivery
To return your product, you should mail your product to:

55 Langley Avenue

Worcester Park

Surrey 

KT 8PB 

 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Due to the cost of the item we strongly advise using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.